Celebrating LinkLive, The Future of Customer Engagement
A Conversation in Paris In 2002, my co-founder and CTO, Mark Pietras, and I were colleagues at Aravox Technologies, a […]
Looking Back: How Today’s Nursing Shortage Crisis Came to Be
This blog is Part 1 of five in a series taking a deeper dive into today’s nursing shortage crisis. The
HCBS 2022 In Review: 3 Trends to Watch
It was great to come together recently with over 1,000 vendors and customers who shared a similar passion to learn
CCaaS: How it Started and Where it’s Going
According to Gartner, CCaaS is a SaaS-based application that enables customer service organizations to manage multichannel customer interactions holistically (using
Reinventing the Contact Center Customer Experience
Revation started in 2003, born out of a vision to change industries with the power of communication. As our customers
Providing a Branch-Level Experience with Video Chat
Prior to COVID-19, only 15% of consumers had spoken to a bank advisor via video call, but nearly half (46%) said they would be
The Road to Recovery: Improving Patient Engagement
According to NRC Health, patients who return time and again to their providers bolster revenues in a big way. One
Mobile Banking Trends, Benefits & Advantages
According to the ABA Banking Journal, more than one-third of American households reported that mobile was their primary method of accessing their