The Role of Digital Customer Service (DCS) in Maximizing Customer Engagement
Customers are the bloodline of any business, and savvy businesses are always on top of the newest ways to improve […]
Customer Engagement Platforms and Digital Customer Service Tools: What’s the Difference?
Successful and resilient businesses always look into how they can deliver a great customer experience and strengthen their relationships with
Identifying Your Patient Journey Potholes
This is Part Two of our webinar series about how healthcare providers can build better engagement across their patient journeys.
Connecting the Right Dots in the Patient Journey
The digital healthcare revolution has provided the catalyst for transforming patient care as we know it. But this transformation came
Jack Henry 2022 Takeaways: Balancing human relationships with digital engagement
As we reminisce on our time spent connecting with bank and credit union leaders and representatives at this year’s Jack
Who Really Cares About Patient Journey?
By John League, Managing Director, Digital Health Research, Advisory Board I’m part of a webinar series on the patient journey
LinkLive Wins 2022 APPEALIE SaaS Awards for Excellence in Customer Service
The whole LinkLive team is delighted to announce that we have won the Overall SaaS Award for Customer Service in
AI Chatbots for Banking: Five Key Benefits
The banking industry is under constant pressure to provide better customer experiences. A critical tool in rising to this challenge