Creating a Digital Front Door: The Shift from Brick-and-Mortar Healthcare to Virtual Care
The healthcare industry has been in great need of modernizing its foundational systems in order to improve the patient experience […]
Healthcare
How Integrated Unified Communications Can Reduce Patient Leakage
Over the last year, the healthcare industry has undergone a significant amount of change – not only due to the
Defining the Next Generation of the Patient Experience
COVID-19 has shaken up the entire healthcare industry. From hospitals operating at full capacity to the postponement of elective procedures,
The Need for a Hybrid Healthcare Approach
Technology has had a significant impact on the healthcare industry over the last few years. Online appointment scheduling, patient portals
Is Legacy Technology Impeding Patient Access Progress?
The healthcare industry has undergone an immense amount of change in the last decade – from the deployment of electronic
Digital Bedside Manner: The Contact Center Agent’s Role in Delivering on Patient Experience
Healthcare organizations have been especially impacted by the COVID-19 pandemic. Due to the shutdown of clinics for routine, non-urgent medical
Is the Remote Work Environment Working for Healthcare Contact Center Agents?
As the COVID-19 pandemic quickly rippled its way across the nation in early 2020, so did the newest trend in
Digital Communications: Four Strategies That Help Bridge the Nursing Shortage
This blog is Part 5 of five in a series taking a deeper dive into today’s nursing shortage crisis. It’s