Labor Saturation Rate
Related: Easily Communication-Enable Any Website to Allow for Easy Customer Connection Labor Saturation is the upper limit of regular employees […]
Call Center
Dialed Number Identification Service (DNIS)
Related: Protecting Communications Data Amid Today’s Digital Transformation Dialed Number Identification Service (DNIS) is a telephone service that allows a
Average Wait Time (AWT)
Related: Easily Communication-Enable Any Website to Allow for Easy Customer Connection The average wait time (AWT) or wait time average
Intelligent Call Router (ICR)
Read More: A Midwest Story of Innovation Intelligent Call Router (ICR) is a call routing technology employed in contact centers
Centum Call Seconds (CCS)
Read More: Avoid Capital Expenditures & Expensive Phone Switch Upgrades Centum Call Seconds (CCS) is a call center industry KPI
Call Admission Control
Learn More: Add Video to Your Collaboration Call admission control is a contact center feature that allows IT personnel to
Integrated Services Digital Network (ISDN)
Related: Revation Systems and COVID-19 Integrated Services Digital Network (ISDN) is the digital circuit used for communications between computers. It
CTI or CT Connect
Read More: Avoid Capital Expenditures & Expensive Phone Switch Upgrades CTI or CT Connect is a technology that enables real