Automated Greetings
The objective of automated greetings is to facilitate the call flow by creating a welcome message that can be played […]
The objective of automated greetings is to facilitate the call flow by creating a welcome message that can be played […]
Power dialer is a software application that automatically dials and attempts to reach a sales lead in order to relay
Activity codes help the contact center determine how to handle the call. There are many ways to classify a call:
What is Silent Monitoring? Silent monitoring is a new feature of most of today’s call center software. It allows the
Lost calls are abandoned call – these are all calls that never progress beyond the initial greeting. This can be
Invisible Queue is a technology that helps the voice agents to manage their time. The agent presses a button to
Envelope scheduling is a contact center scheduling methodology that addresses the fact that call volume changes over time. Most contact
In contact center terminology, a call detail record (CDR) refers to the collection of information about a specific call to