Data Analytics: The Next Step for Regional Banks?
Data analytics is a key component of many organizations’ strategy to improving customer service and internal processes and making decisions […]
Digital Transformation Revolution
As the use of the term digital transformation has become more commonplace, many wonder if it is here to stay,
5 Things Customers Expect from a Modern Contact Center
Technology is constantly shifting the expectations that individuals have for the way they engage with the world around them. The
Advantages of Banking Virtualization
While many customers are still most comfortable banking at their local brick-and-mortar branch location, we’d like to think it’s because
Lessons Learned from the Biggest Healthcare Data Breaches in History
Digital healthcare has been growing to satisfy the demands of an industry eager for healthcare technology that provides better physician
The Human Factor: Why Call Centers Should be More than Just Phones
Over the past 15 years, call centers have evolved from being perceived as simple channels that resolve customer concerns via
Banking’s Role in the Future of IoT
The Internet of Things (IoT) is taking the world by storm, but those who believe strongly in legacy banking would
Adapting to the Needs of Digital Banking Customers
According to a study conducted by ath Power Consulting, 51 percent of digital banking consumers have attempted to open an account