Interactive Voice Response (IVR)
Learn More: Connect with LinkLive Interactive Voice Response (IVR) is a technology that allows businesses to route customer calls based […]
GrXML
Learn More: Meet our Leadership Team Call center technology uses the GrXML grammars to capture and display call center information.
Call Avoidance
Related: Skills-based Routing to get the Right Communication to the Right Employee In contact center terminology, Call Avoidance is a
Variance-to-Mean Ratio (VMR)
Learn More: Are Your Technology Suppliers and Partners HITRUST Certified? Variance-to-Mean Ratio (VMR) is a statistical measure commonly used in
The Future of Chatbots in Banking
As the world continues to be impacted by the pandemic, consumers are relying on technology more than ever before. From
Is the Remote Work Environment Working for Healthcare Contact Center Agents?
As the COVID-19 pandemic quickly rippled its way across the nation in early 2020, so did the newest trend in
Manual Dialer
Read More: Experience Innovation in Communications Manual Dialer is a small standalone device which is required for generating calls to
Digital Communications: Four Strategies That Help Bridge the Nursing Shortage
This blog is Part 5 of five in a series taking a deeper dive into today’s nursing shortage crisis. It’s