Unavailable Time
Learn More: Cloud Configuration Reduces Deployment Time & Cost In call center management, Unavailable Time is the time that agents […]
Blended Universal Queue System (BUQS)
Related: Why Revation? Our Story A blended universal queue system (BUQS) is a customer service solution that combines the offer
Application Program Interface (API)
Related: Unified Communications Bring Together VoIP, Video, Chat & More API is the acronym for Application Program Interface, and this
Calling Line Identity (CLI)
Related: Protecting Communications Data Amid Today’s Digital Transformation In the contact center industry, the Calling Line Identity is received by
Longest Delay In Queue (LDQ)
Related: Secure File Transfer & Co-Browse LDQ (Longest Delay in Queue) is the time period which the caller has waited
Blended Agent
Read More: A Midwest Story of Innovation Blended Agent is the hybrid agent that combines the best of real world
Workforce Management (WFM)
Related: Skills-based Routing to get the Right Communication to the Right Employee Workforce Management (WFM) is the discipline of coordinating
Operational Expenses (OPEX)
Read More: Experience Innovation in Communications The operational expenses (opex) of a contact center can be divided to three different