Voice Over Long-Term Evolution (VoLTE)
Voice Over Long-Term Evolution (VoLTE) was created to deliver higher quality voice calls on a 4G LTE network. This technology […]
Telephony Services Application Programming Interface (TSAPI)
The Telephony Services Application Programming Interface (TSAPI) is an interface that permits C++ programming language based services in a standard
What is an Erlang Calculator in a Call Center?
Excellent question. First, let’s define contact center – it is a central location where companies or individuals (e.g., persons who
Nuance Voice Platform (NVP)
Read More: Integrate with Popular Email and Directory Applications Nuance voice platform (NVP) is call center technology for the cloud
Predictive Dialer (PPD)
Predictive dialer (PPD) is a computer software application for predictive dialing, enabling call center agents to quickly and efficiently manage
Average After-Call Work Time (AWT)
In contact center, average After-Call Work Time is the elapsed time between the end of a call and the agent’s
Hospital Call Center
Related: Unified Communications Bring Together VoIP, Video, Chat & More A hospital call center is a healthcare company that handles
Voice Response Unit (VRU)
Related: Secure File Transfer & Co-Browse Voice response unit (VRU) is a telephone call center system that supports automated voice