Author name: webmaster

Read More: Experience Innovation in Communications Abandon Call Rate or ACR is a measure of customer satisfaction that is the

TCP/IP (Transmission Control Protocol/Internet Protocol) are fundamental communication protocols at the heart of how the Internet works. TCP and IP

Service Level is a measure of quality of services provided to customers in the call center. Establishing Service Level becomes

Call center queue time is defined as the amount of time that a customer spends waiting to dial in to

N+1 redundancy in contact center holds that under a condition of zero available agents or under-capacity operation, a call can

Logged On means that you are working at your computer, performing your job. It is used to eliminate any confusion

The concept of Interflow is similar to the one or Two way in a pipeline. The Interflow model has been